CovertHart :: Careers > Help Desk Level I, II & III

Careers > Help Desk Level I, II & III

Help Desk Level I, II & III

Miami - Florida · Full-time

About The Position

CovertHart is seeking Help Desk Technicians at all levels to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. The candidate will be based out of the Miami, FL location while providing remote & on-site support to all assigned customers. Candidate will also travel locally approximately 10-25% of the time.


  • Make sure that every customer receive a satisfying experience through a professional, outgoing and personable attitude.
  • Resolve technical issues with Technical Security Products and Systems by applying advanced troubleshooting. Additionally, the candidate will provide after-hours support when needed.
  • Ensure that all relevant communication, documents and files related to the case are accurately archived in the support system under the appropriate case number.
  • Actively participate in and contribute to internal technical support efforts and special projects (including  testing of new products).
  • Provide timely & accurate status updates to customers and internal stakeholders.
  • Represent expectations, intentions, and attitudes of customers, manufacturers and co-workers accurately.



  • 5+ years experience in the technical field.
  • Good analytical skills and an aptitude for creative problem solving.
  • Must exhibit excellent English written and oral communication skills.
  • Spanish, Portuguese, or Hebrew, speaking and writing skills highly desirable.
  • Excellent communication skills to support end-users.
  • Good technical understanding and practical experience with Windows and Linux operating systems.
  • Exposure and basic understanding of IP Network technologies.
  • Work experience in hardware and software support.
  • Windows Server 2012 and higher at the level to build, maintain and troubleshoot servers.
  • Windows 7 and Windows 10 client desktops.
  • Active Directory management.
  • Experience with Microsoft SCCM and patch management solutions
  • System monitoring solutions.
  • Imaging systems and building workstations.
  • Troubleshooting failed systems, including servers/desktops/routers/switches.
  • Must be able to bend, stoop, kneel, and lift up to 50 pounds to lift & install equipment.

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